Terms of Service

By signing up for or using IGVentures (the “Service”), you (“Customer”, “you”) enter into this agreement with Impacting Global Ventures LLC, a Texas limited liability company ( “IGVentures”, “we”, “us”). The Service automates lead conversion and customer communication workflows on behalf of your business. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

You must be at least eighteen (18) years old and able to form a binding contract. You are responsible for keeping your login credentials secure and for all activity under your account. Notify us promptly at legal@impactingglobalventures.com of any unauthorized use.

• You are the data controller for all lead data and are responsible for capturing valid consent (TCPA compliant disclosures on lead ad forms, web forms, and elsewhere) before any outreach.
• You warrant that messaging consent has been obtained for every lead added to the platform.
• You are responsible for 10DLC brand and campaign registration with your telephony account.
• You are solely responsible for the accuracy of the business knowledge content used by the AI and for reviewing automated messages where your industry requires it.

Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms. In summary, you may not send unsolicited messages, process regulated health information without the required agreements, impersonate or deceive recipients, or use the Service in violation of any applicable law. We may suspend or terminate access for violations.

Our handling of personal information is described in our Privacy Policy. Where you are a controller and we process personal data on your behalf, our Data Processing Agreement applies and is incorporated into these Terms. A current list of subprocessors is maintained on our Subprocessors page.

The Service is free during early access. No payment method is required. Pricing terms will be added to these Terms, with at least thirty (30) days written notice to your account email, before any paid tier is enabled. Third party usage charges, such as telephony, AI inference, and your email provider, remain your responsibility under your own accounts.

We target 99.5% monthly uptime for the core workflow engine and dashboard. Scheduled maintenance windows will be announced when practical. We are not liable for downtime caused by upstream providers, including telephony, AI, video, scheduling, and advertising platforms.

We own the Service, including the platform software, AI prompts, workflow logic, and all related intellectual property. We grant you a limited, non exclusive, non transferable right to use the Service during the term of this agreement. You may not copy, reverse engineer, resell, or create derivative works from the Service. Any feedback you provide may be used by us without obligation to you.

You own all lead data in your workspace. You grant us the rights needed to host, process, and transmit that data to provide the Service. On termination, your data will be exported on request and deleted within thirty (30) days, subject to legal retention requirements.

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice with the information required by the Digital Millennium Copyright Act to legal@impactingglobalventures.com. We will respond to valid notices and may remove infringing content and terminate repeat infringers.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR THAT AI GENERATED CONTENT WILL BE ACCURATE. YOU ARE RESPONSIBLE FOR REVIEWING AUTOMATED OUTPUT BEFORE RELYING ON IT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100). THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

You will indemnify and hold harmless IGVentures from any claim, loss, or expense (including reasonable legal fees) arising from your lead lists, your consent failures, the content of automated messages you send, your violation of these Terms or the Acceptable Use Policy, or your violation of any law.

Either party may terminate this agreement with thirty (30) days written notice. We may suspend or terminate access immediately for violations of these Terms, non payment once billing is enabled, or to comply with law. On termination, your right to use the Service ends, and Sections that by their nature should survive (including ownership, disclaimers, liability limits, indemnity, and dispute resolution) will survive.

We may modify the Service and these Terms from time to time. For material changes to these Terms, we will provide notice by email or in the application and update the “Last updated” date above. Changes take effect when posted unless stated otherwise. Your continued use after changes take effect means you accept the revised Terms.

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws rules.

Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting legal@impactingglobalventures.com. We will try to resolve it for sixty (60) days before either party starts a formal proceeding.

Binding arbitration. Any dispute that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. The arbitration will be held in Texas, or by video where available.

Class action waiver. Disputes will be resolved only on an individual basis. You and IGVentures waive any right to bring or participate in a class, collective, or representative action. If this waiver is found unenforceable, the arbitration agreement in this section will not apply to that dispute.

• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and Data Processing Agreement, are the entire agreement between you and IGVentures regarding the Service.

Questions about these Terms: email legal@impactingglobalventures.com, or write to Impacting Global Ventures LLC, Frisco, Texas, United States.